KX-NCP1000 series of unified messaging platform to address communication needs of today’s business users the perfect solution, the client can reduce costs, improve working efficiency. Panasonic KX-NCP1000 PBX using the wisdom of routing, call center functionality, end-products (including IP phones, digital phone, 2.4G wireless extension and general extension), and desktop application software, the user can get more fluid communications experience. Illustrates enterprises to enhance communication between employees and customers - NCP1000 communications platform allows users anytime, anywhere access systems to enable enterprises to greatly extend the office so as to enhance customer satisfaction.
KX-NCP1000CN system supports H.232 and SIP protocol, you can use IP-PT, IP soft phones and SIP extensions and IP relay functions, companies can access the system NCP1000 growing IP-based Internet phone service provider ( ITSP), the broadband IP network to achieve low-cost VoIP calls.
KX-NCP1000 using the new system, enterprises can meet their needs for any type of telephone terminals to choose. The platform supports the popular and intuitive digital and IP phones, SIP phones and 2.4GHz wireless phones. In addition, in support of traditional telephone and fax series of circumstances, the company provides a wide range of solutions to choose from to meet their unique business telephony needs.
KX-NCP1000 series PBX integration of the industry’s most advanced UC (Unified Messaging) concept, combined with proprietary software, communications assistant Panasonic Communication Assistant (CA), can provide customers with highly reliable, scalable and feature-rich business platform, in this platform to better integration of voice and data networks to enable users to achieve greater business efficiency. Panasonic Communication Assistant software package is a very intuitive PC-based application suite that combines screen display, the state appears, click to dial, integrated Microsoft Outlook, integration of the popular use TAPI for CRM desktop tools and a variety of collaboration tools that can simplify and improve the business telephone users instant messaging. When CA is installed on the PC, including dial-up box, answer key and hang up key new toolbar is added to Outlook. [Communications Assistant package requires a combination of group-specific phone call (digital) (DPT), group dedicated phone telephone (analog) (APT), group dedicated phone IP Phone (IP-PT), IP soft phones] management personnel can Communication Assistant easy to check the seating of attendance, and can be re-allocated to a call to another extension is available.
Highly modular KX-NCP500CN is an ideal communications system for addressing many of your current business communications requirements. The use of smart call forwarding and call center functions, and the extensive application of integrated desktop, KX-NCP500 allows enterprises to efficiently contact, service and retain customers. These new platforms have to increase your working efficiency of the functions and applications. The main benefits include:
1) The integration of network platform will enable businesses to achieve unified communications
2) SIP-based Internet phone service provider (ITSP) Integrated SIP Phone
3) Built-in support for advanced IP extension feature
4) Support for remote workers and remote offices of IP phones and soft phone access
5) Desktop, Web & Business Application Integration
6) Built-in two-way voice messages and DISA functionality
7) Support the extension of mobile phones as office applications
8) Centralized Management & Upgrade
Panasonic KX-NCP500 also provide a flexible built-in call center solution, enough to meet most customer needs. Enable enterprises to improve operational efficiency, improve team communication quality, and efficient customer call forwarded to the relevant departments, consulting department or sales department. In addition, optional external ACD report server can be used to generate detailed reports.
Panasonic for small and medium sized call centers offers a variety of solutions to help management and use of available limited resources. KX-NCP500CN built-in basic call center functionality required, use of communications aide kit can solve most of the call center business needs.
1) Built-in call center functions
2) Automatic call forwarding
3) Flexible transferred to the allocation of group
4) VIP call forwarding
5) Auto Attendant
6) with a call to wait for a message queue
7) Mobile Extension
8) Call queue management control
9) monitor and report on management classification
In addition, these solutions can be combined with third-party CTI software solutions, in the more advanced call center to expand the use of.